Return Policy

At Ocatelli, your satisfaction is our priority. If for any reason you are not happy with your purchase, this Refund & Return Policy explains how you can return items and request a refund.

 

  1. Eligibility for Returns
  • Returns must be requested within 14 days of receiving your order.
  • Items must be unused, unworn, unwashed, and returned in their original packaging with all tags and labels intact.
  • Proof of purchase (receipt or order confirmation) is required.
  • For hygiene reasons, the following are non-returnable unless faulty:
    • Underwear & lingerie
    • Swimwear
    • Earrings & body jewelry

 

  1. Non-Returnable Items

We do not accept returns or refunds for:

  • Gift cards
  • Clearance or sale items marked as Final Sale
  • Customized or personalized products

 

  1. Return Process

To initiate a return:

  1. Contact us at [email protected] with your order number and reason for return.
  2. Our team will provide the return instructions and return address.
  3. Ship the item(s) back using a trackable shipping method. Customers are responsible for return shipping costs unless the product is defective or incorrect.

 

  1. Refunds
  • Once we receive and inspect your return, you will receive an email notification.
  • If approved, your refund will be processed within 7–10 business days to your original payment method.
  • Shipping fees and handling charges are non-refundable.

 

  1. Exchanges
  • We do not offer direct exchanges. If you want a different size, style, or color, please return the original item and place a new order.
  • Exchanges are subject to availability.

 

  1. Damaged or Defective Items
  • If you receive a defective, damaged, or incorrect product, contact us within 48 hours of delivery at [email protected].
  • We will arrange a replacement or a full refund at no additional cost to you.

 

  1. Late or Missing Refunds
  • If you have not received your refund after 10 business days, check with your bank or payment provider first.
  • If the issue persists, please contact us at [email protected].

 

  1. Contact Us

If you have any questions about this Refund & Return Policy, please reach us at:

📧 Email: [email protected]